SIHG Clinic provides quality supports for patients who seek medical treatment in Singapore with the following services:

1. CONSULT AND RECEIVE MEDICAL RECORDS

Consulting with staff helps the patient to prepare for the medical examination and treatment in Singapore as our staff collect important information such as the patient’s full name, date of birth, medical history, medical records, etc. to consult with doctors in advance to help the patient better understand the medical condition, treatment process, and estimated costs.

2. TRANSLATE MEDICAL RECORDS

SIHG staff assist the patient with translating medical records from English to Vietnamese and vice versa once the patient receives test and treatment results from hospitals in Singapore and in other cases, if necessary.

3. CONSULT A DOCTOR

SIHG will translate medical records including blood test results, diagnostic imaging results, ultrasound results, biopsy results, etc. as well as information about the patient's health condition and questions into English. All above information is sent to Specialist in Singapore for consultation. This is an important step, as the patient can both mentally and financially prepare as well as understand of the outcomes of treatment and their length of stay in Singapore.

Note: We commit to protect the confidentiality of the patient records. The opinion of the doctor at this stage is for informational use only, not treatment. The doctor will advise the specific treatment plan after a direct clinical and physical examination together with doing necessary tests for patient in Singapore.

4. MAKE AN APPOINTMENT WITH A SPECIALIST

SIHG will make an appointment for the patient who have plan to seek medical treatment in Singapore. 80% of patients will get appointments on their desired dates. But in rare cases that our doctors do not work on the requested day, we will soon notify the patient for patient’s convenience.

5. FLIGHT & ACCOMMODATION BOOKING SUPPORT

Patients can book their own flight tickets but we are ready to assist if our assistance is needed. For the convenience and lowering the costs and optimizing for patients who seek medical treatment in Singapore, SIHG arranges for patients and their family members to stay in service apartments or hotels with reasonable prices near hospitals during their stay in Singapore.

6. BOOKING A MEDICAL INTERPRETER

SIHG will arrange a medical interpreter for the patient who requests the assistance of the interpreter. Medical interpreters are Vietnamese citizens residing and working in Singapore who will help patients with enthusiasm throughout the medical examination and treatment at these hospitals.

7. REMITTANCE SERVICE

According to Vietnam regulations, a passenger can only travel with $5,000 USD (equivalent to SGD 6000*). If the cost of treatment exceeds the amount of money that the patient brings abroad, SIHG will assist the patient to transfer hospital fees to the hospital in accordance with the applicable regulations of the State Bank of Vietnam.

*SGD = Singapore Dollar

8. EMERGENCY PATIENT TRANSFER SERVICE

For patients with serious medical conditions who require special care from doctors, nurses or medical equipment during their flights, SIHG will assist patients and family members to arrange this service

9. POST-TREATMENT SUPPORT FOR PATIENTS

SIHG accompanies patients even after their treatments are finished and the patients are on their way home. We will help the patient ask for your doctor's opinion if the patient has questions or concerns about their condition. In case the patient would like to consult on a continue treatment in Vietnam, we will help contact specialist to assist in Vietnam and we may assist patient to purchase medications prescribed by their doctors in Singapore.

10. CONSULT AND SUPPORT INSURED PATIENTS

SIHG assists patients with international health insurance (Aetna, Liberty, AIA, etc.) in checking with insurers for their direct billing with Singapore Hospital. At the same time, we also offer you the guidance on the necessary documents to your insurance company.